Refund Policy

You may ask to return either defective or non-defective merchandise, and you may request an exchange.

Eligibility and request window

A request must be made within 30 days after delivery. Only new, unused goods in original condition qualify; original packaging, tags, and included accessories must remain with the item. Non-defective reasons include a change of mind, personal preference, or choosing the wrong item. Damage, defects, incorrect items, missing pieces, or a material mismatch with the description may also be reported.

How returns work

Returns are sent by mail. A free return label is included in the package, and no restocking fee is charged. Before mailing anything, obtain authorization by providing the order number, checkout email, and an explanation. For damage, defects, wrong items, or missing parts, also send clear photos or video of the item and packaging. Unauthorized returns must not be mailed.

Exchanges and refunds

Exchanges depend on available inventory. After approval, a refund is returned to the original payment method and is processed within 10 days. A bank or card issuer may need additional time to post the credit.

Contact

Email: generalmailler@gmail.com
Mailing address: 60 Winthrop St, Augusta, ME, 04330, United States
Phone: (207) 679-8607